SHIPPING & RETURNS
1. Handling of product
We stop accepting order at 10:00am of each working day, and conduct confirmation and delivery arrangement within 3-5 working days.
2. Hong Kong Local Delivery Service
We offer free Hong Kong Local Delivery Service through registration service provided by delivery companies we assigned at times to the delivery address provided by the customer.
The delivery service is not available to restricted areas, hotels and mailboxes.
3. Self Collection at Store
Customer can come and self collect the goods at our store in Hong Kong, upon collection customer has to present proof of identity and credit card or debit card for payment for verification.
We will contact you and arrange a collection time at our store.
4. Delivery outside Hong Kong
We will dispatch the goods in 5-7 workings days after we received your order.
Shipping cost will be added when checking out, the shipping cost varies in different countries, our shipment department will contact you if additional charges is required.
We will not be responsible for any tax, import and custom clearance or any other charges when the goods arrive at your destined country.
We are not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
Return & Exchange Policy
Color and size problems are not accepted. In the absence of any quality problem with the product, all items are non-refundable, non-returnable and non-exchangeable.
Engraved items and Custom made orders are non-refundable, non-returnable and non-exchangeable. Therefore please select the correct size and material/gemstones.
As the uniqueness of every gemstones, each individual gemstone is not 100% the same due to its natural substances, which can affect the color and appearance.
In case of any dispute, the decision of Gold Field Co. shall be final.